Staň sa súčasťou medzinárodného tímu TELUS Digital na pozícii konzultanta a pracuj na projektoch pre globálnych klientov. Ako Solutions Consultant budeš pomáhať firmám zlepšovať zákaznícku skúsenosť, nastavovať digitálne riešenia a komunikovať v slovenskom aj anglickom jazyku. Čaká ťa dynamické prostredie, práca s modernými technológiami a možnosť profesijného rastu v stabilnej medzinárodnej spoločnosti, ktorá prepája inovácie, zákaznícku podporu a digitálne služby.
O nás
TELUS Digital Bulgaria is a customer experience and digital solutions provider. The company works with global and disruptive brands in dynamic industries like fintech, high-tech, tourism, video, console, and mobile games.
With over 4000 team members in Sofia and Plovdiv, you get the chance to work for the biggest CX employer while doing meaningful work in some of the most flexible and inspiring workspaces in the country. Experience modern and innovative office facilities, with numerous career opportunities and an inclusive culture that values your well-being and work-life balance. From themed events and awards to Friday treats, incentives, and extensive benefits programs, they strive to recognise your good work and say “thank you” regularly.
Whether you work from the office or the comfort of your home, a calendar full of fun activities specifically designed for you is on offer. Tickets for music & cinema festivals, sports camps and yoga sessions, food and drinks tastings, and marathon challenges are just some of the activities that happen across their offices in Sofia and Plovdiv.
Moreover, to reflect their philosophy “Give where we live”, during the year the team puts aside daily work to contribute to the local communities through the TELUS Days of Giving event.
TELUS International Community Board in Bulgaria Foundation annually supports NGO projects in the fields of healthcare, education, and ecology. They are fully committed to making a positive impact beyond their office walls.
Koho hľadajú:
Key Responsibilities:
- Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
- Engage customers through multiple channels, including phone, email and chat.
- Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols.
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
- Collaborate with team members to share best practices and contribute to the knowledge base.
- Participate in ongoing training and stay updated on product knowledge and industry trends.
Požiadavky na uchádzača:
- Fluent Slovak and English communication skills.
- Strong interpersonal abilities and customer service orientation.
- Ability to follow structured guides and processes.
- Excellence in active listening and problem-solving.
- Adaptable and quick to learn new processes and technologies.
- Self-motivated with a passion for customer satisfaction.
Join TELUS Digital Bulgaria as a Solutions Consultant with Slovak and English for the world’s biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We’re seeking professionals with strong communication skills to help users maximize their product experience.
Čo ponúkajú:
- Monthly allowance bonus covering part of the rent.
- Flexible contract conditions (temporary employment, part-time options).
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental).
- Fully paid training.
- Stable job and career development opportunities.
- Attractive salary.
- Additional health insurance.
- More than fifty benefits and services to choose from.
- Positive international working environment.
- Support and learning.
- Employee referral bonuses.
Typ pracovnej ponuky: Pracovná dohoda
Miesto práce: Sofia, Bulgaria
Dátum nástupu: ASAP
E-mail: sourcingbg@telusinternational.com
Tel: +359 2 931 7330
Web: telusdigital