Would you like to combine your language skills with excellent customer service experience and work for the world’s largest search engine? TELUS Digital Bulgaria is looking for a skilled Solution Consultant with Slovak and English language skills to help users get the most out of their products and services. You can expect a modern working environment in Sofia, a financial welcome bonus, a housing allowance, and relocation support—plus plenty of opportunities for career growth and fun with colleagues.
O firme/About company
TELUS Digital Bulgaria is a customer experience and digital solutions provider. The company works with global and disruptive brands in dynamic industries like fintech, high-tech, tourism, video, console, and mobile games. With over 4000 team members in Sofia and Plovdiv, you get the chance to work for the biggest CX employer while doing meaningful work in some of the most flexible and inspiring workspaces in the country. Experience modern and innovative office facilities, with numerous career opportunities and an inclusive culture that values your well-being and work-life balance. From themed events and awards to Friday treats, incentives, and extensive benefits programs, they strive to recognise your good work and say “thank you” regularly. Whether you work from the office or the comfort of your home, a calendar full of fun activities specifically designed for you is on offer. Tickets for music & cinema festivals, sports camps and yoga sessions, food and drinks tastings, and marathon challenges are just some of the activities that happen across their offices in Sofia and Plovdiv.
Koho hľadajú/ Who they are looking for:
Key Responsibilities:
- Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
- Engage customers through multiple channels, including phone, email and chat.
- Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols.
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
- Collaborate with team members to share best practices and contribute to the knowledge base.
- Participate in ongoing training and stay updated on product knowledge and industry trends-
Požiadavky na uchádzača/ Requirements for applicants:
- Fluent Slovak and English communication skills.
- Strong interpersonal abilities and customer service orientation.
- Ability to follow structured guides and processes.
- Excellence in active listening and problem-solving.
- Adaptable and quick to learn new processes and technologies.
- Self-motivated with a passion for customer satisfaction.
*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Join TELUS Digital Bulgaria as a Solutions Consultant with Slovak and English for the world’s biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We’re seeking professionals with strong communication skills to help users maximize their product experience.
Čo ponúkajú/ What they offer:
- Welcome bonus: 3,000 BGN.
- Monthly allowance bonus covering part of the rent.
- Flexible contract conditions (temporary employment, part-time options).
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental).
- Fully paid training.
- Stable job and career development opportunities.
- Attractive salary.
- Additional health insurance.
- 50+ benefits and services to choose from.
- Positive international working environment.
- Support and learning.
- Employee referral bonuses.
Typ pracovnej ponuky: Pracovná dohoda
Miesto práce: Sofia, Bulgaria
Plat: To be discussed
Dátum nástupu: ASAP
E-mail: recruitment.bg(at)telusdigital.com
Tel: +359 2 931 7330
Web: Telus Digital